Cancellation & Refund

For Domestic ( INDIA ) Returns/ Cancellation & Refund

The best Packers and Movers in Kolkata accept any untouched merchandise within 15 days from the shipping date for full refund. We do not provide free return shipping for all domestic (INDIA) orders. If you would like to return an item, please email us with the subject “Return Shipping” to sales@europackersandmovers.com with your full name and order confirmation number and we will email you a return shipping label. If you have made multiple purchases in a single order, please specify which items you will be returning.

Once you receive the return shipping label, please locate the nearest courier Service and drop off your return package into our address. Please allow 15 – 20 business days transit time. Once we receive the returned merchandise, we will send you a confirmation email. Please allow 5 – 7 days for the return credit to appear on your account. Please note that any transaction fees required by each individual’s payment gateway for the refund will be the responsibility of the customer.

All gift certificate codes are non-exchangeable and non-refundable.

All CLEARANCE SALE items are final sales/no returns.

For International Returns/ Cancellation & Refund

We accept any untouched merchandise within 15 days from the shipping date for full refund. We do not refund return shipping charges and the return shipping cost is handled by the customer. If you are returning an item please send us an email to sales@europackersandmovers.com letting us know that you will be returning an item and we will email you back with the appropriate return shipping address within 24 hours of receiving the email. Please ship the merchandise securely wrapped, as we cannot return items that arrive damaged due to poor packaging. Also please note that we cannot return items that are lost during transit.

Your return will be processed within 5 – 7 days from receiving the return package. Please allow 4 – 7 days for the return credit to appear on your account. Please note that the customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. Please note that any transaction fees required by each individual’s payment gateway for the refund will be the responsibility of the customer.